Frequently Asked Questions & Help
Questions we are most frequently asked are listed below
How can I cancel an order?
Once an order has been validated and charged we cannot guarantee it can be cancelled. If you wish to cancel and want to check if your order has been validated please contact us ASAP. Please make sure you have confirmation that we have actioned any cancellation request. If the order has already been dispatched you may return it but please check the RETURNS PROCEDURE first.
Once goods have been personalised an order cannot be cancelled or refunded.
How reliable is product availability?
Product avaiability is updated daily, in case of an avaiability problem where the number of orders exceeds the current stock level, you will be informed by email of phone with a status update and expected avaiability time for your order providing we have it.
Our Returns Policy
All goods supplied by Pro-Direct Soccer USA are from official sources and are covered by the normal manufacturers warranty. You can return any item within 28 days of receipt for a refund or to exchange it for a different size of the same item returned.
What payment methods are accepted?
Payment methods available through the website are:
- Visa Credit
- Visa Debit
- Electron
- Mastercard
- American Express
- Switch
- Maestro
- Solo
I have been refunded the incorrect amount
We are very sorry if we have made a mistake on your refund.
Please get in touch with us here where we will try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
- The delivery charge, which would only be refunded if the goods are faulty.
- Any discounts that were applied at the time of sale, which may not now be applicable
How can I cancel an order?
Once an order has been validated and charged we cannot guarantee it can be cancelled. If you wish to cancel and want to check if your order has been validated please contact us ASAP. Please make sure you have confirmation that we have actioned any cancellation request. If the order has already been dispatched you may return it but please check the RETURNS PROCEDURE first.
Once goods have been personalised an order cannot be cancelled or refunded.
How reliable is product availability?
Product avaiability is updated daily, in case of an avaiability problem where the number of orders exceeds the current stock level, you will be informed by email of phone with a status update and expected avaiability time for your order providing we have it.
Our Returns Policy
All goods supplied by Pro-Direct Soccer USA are from official sources and are covered by the normal manufacturers warranty. You can return any item within 28 days of receipt for a refund or to exchange it for a different size of the same item returned.
What payment methods are accepted?
Payment methods available through the website are:
- Visa Credit
- Visa Debit
- Electron
- Mastercard
- American Express
- Switch
- Maestro
- Solo
I have been refunded the incorrect amount
We are very sorry if we have made a mistake on your refund.
Please get in touch with us here where we will try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
- The delivery charge, which would only be refunded if the goods are faulty.
- Any discounts that were applied at the time of sale, which may not now be applicable